Business Operations Analyst

1 week ago


High Wycombe, Buckinghamshire, United Kingdom Expert Employment Full time
About the Role

As a Business Service Analyst at Expert Employment, you will work collaboratively across departments to develop potential solutions and technical configurations, driving the implementation of decisions that enhance service business processes.

Key Responsibilities
  1. Process Mapping and Documentation: Document and map Service business processes to identify areas for improvement.
  2. Business Needs Analysis: Analyze Service business needs and identify business problems to develop effective solutions.
  3. Documentation and Reporting: Develop Field Service Management system documentation, including requirements documents, use cases, user stories, workflows, test scenarios, test cases, training materials, and related documents.
  4. Data Analysis and Visualization: Collaborate with the Service and IT teams to develop and maintain reports, dashboards, and forecasts, involving data analysis and data aggregation using Power BI and other analysis tools.
  5. SQL Report Writing: Perform SQL report writing as needed to support business decision-making.
  6. Training and Development: Create and conduct FSM system training to ensure effective adoption and utilization.
Requirements
  1. Education: Bachelor's degree in engineering, business, or a related field.
  2. Experience: Two to three years of experience in an analytical role supporting a Service operation.
  3. Technical Skills: Experience with Field Service Management systems and SQL report writing.


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