Travel Consultant

4 weeks ago

Norwich, Norfolk, United Kingdom Contract Personnel Ltd Full time
Job Title: Travel Consultant

We are seeking a highly skilled and experienced Travel Consultant to join our team at Contract Personnel Ltd. As a Travel Consultant, you will be responsible for delivering exceptional customer service and providing bespoke travel solutions to our clients.

Key Responsibilities:
  • Deliver exceptional customer service through genuine relationship management and a desire to exceed customer needs.
  • Prepare and complete travel documentation, including flight bookings, transfers, and hotel arrangements.
  • Deal with customer queries via phone, email, and social media, providing timely and effective solutions.
  • Capture and record required client information, ensuring accuracy and attention to detail.
  • Build rapport with clients to ensure customer satisfaction and repeat business.
  • Monitor, collect, and process payments, ensuring timely and accurate financial transactions.
  • Liaise with other departments to resolve travel-related queries and ensure seamless customer experiences.
Requirements:
  • 2+ years of experience in the travel industry or exceptional administration skills.
  • Excellent customer service and communication skills.
  • Strong numeracy skills and attention to detail.
  • Organized and disciplined approach to managing workload.
  • Proficient in Excel, Word, Microsoft Outlook, and CRM travel systems.
  • Ability to multitask, work under pressure, and maintain a high level of professionalism.
What We Offer:
  • A highly attractive package, including a competitive basic salary, company bonus scheme, and annual profit-sharing scheme.
  • A dynamic and passionate team environment.
  • Company pension scheme and free on-site parking.
  • Paycare health benefits scheme and additional leave.

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