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Leisure Receptionist
2 months ago
As a Leisure Receptionist at Village Hotels, you will be the first point of contact for our members and guests, setting the tone for their experience with our Village community. Your warm and welcoming personality will make a lasting impression, ensuring our members feel valued and supported throughout their stay.
We're looking for someone who is passionate about delivering exceptional customer service, with a natural ability to interact with people from all walks of life. You'll thrive on building strong relationships with our members, understanding their individual needs, and tailoring your service to exceed their expectations.
Key responsibilities include:
- Greeting members and guests, providing a warm and welcoming experience
- Managing bookings, resolving queries, and ensuring seamless communication
- Collaborating with the team to deliver exceptional customer service and achieve targets
- Staying up-to-date with Village Hotels' policies, procedures, and promotions
We offer a range of benefits, including:
- Complimentary full leisure club membership for you and a family member or friend
- Employee discount on overnight stays at Village Hotels
- 50% discount on food and drink purchased on or off shift
- Exciting training platform with gamified learning
- Discounts and cashback offers on many High Street Brands
- A range of well-being and healthcare benefits
- Financial wellbeing support via Salary Finance
- Employee Assistance Programme
- Flexible working hours
- A fun, supportive, and inclusive work environment with loads of development opportunities
- Regular team events with our BIG People days
- Excellent reward and recognition incentive schemes
- Monthly well-being programme for all employees to support mental health
- Anniversary rewards for key milestones of service
- Holiday purchase scheme
- Birthday day off
- Electric car salary sacrifice scheme
We're committed to creating a positive and inclusive work environment, where everyone feels valued and supported. If you're passionate about delivering exceptional customer service and building strong relationships with our members, we'd love to hear from you.
