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Guest Experience Manager

2 months ago

Islington, Greater London, United Kingdom James Webber Recruitment Full time

Job Title: Assistant Guest Experience Manager

Job Summary:

We are seeking a highly motivated and experienced Guest Experience Manager to join our team at James Webber Recruitment. As an Assistant Guest Experience Manager, you will be responsible for providing exceptional guest experiences and ensuring that our hotel's high standards are met.

Key Responsibilities:

  • Lead and inspire a team of Guest Experience professionals to deliver exceptional guest experiences
  • Develop and implement strategies to improve guest satisfaction and loyalty
  • Collaborate with other departments to ensure seamless guest experiences
  • Monitor and analyze guest feedback to identify areas for improvement
  • Provide training and coaching to Guest Experience team members to enhance their skills and knowledge

Requirements:

  • Minimum 1/2 years' experience in Guest Experience in a hotel or hospitality environment
  • Strong knowledge of hotel operations and guest experience principles
  • Excellent leadership and communication skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Knowledge of brand strategies and customer relationship management

What We Offer:

  • Competitive salary and benefits package
  • Opportunities for career growth and professional development
  • Collaborative and dynamic work environment
  • Discounts on hotel stays and other perks