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Apprentice ICT Specialist

2 months ago

Peterborough, Peterborough, United Kingdom Entech Technical Solutions Ltd Full time
Technical Support Engineer

Entech Technical Solutions Ltd is seeking a skilled Technical Support Engineer to join our team in Peterborough, Cambridgeshire. This is a 12-month contract with the possibility of extension and long-term opportunity.

Key Responsibilities:
  • Provide technical support for aftermarket parts and Dealer & OEM Customers
  • Develop and meet expectations; deliver results, identify and recommend alternative courses of actions, make timely decisions
  • Advise on and recommend ways to enhance customer loyalty
  • Apply decisions to support and develop product sales, dealer effectiveness, overall segment growth, NPI process, process improvement, warranty policy, etc.
  • OEM Product Support account management
  • Distributor Product Support account management
  • Dealer Product Support account management
  • Customer issue resolution lead
  • Warranty management/adjudication
  • Develop appropriate procedures and plans to ensure product quality and evaluating results to identify functional deficiencies. Correcting design flaws as needed.
  • Solicit and gather internal and external feedback to identify potential new products and/or improvements to existing products that improve product serviceability.
  • Write technical specifications and instructions to ensure product quality and performance. Track and manage the status of projects from inception to release.
  • Facilitate root cause investigations and corrective actions to minimize impact to our customers.
  • Conduct dealer and customer visits to provide support for new product introduction or assist with technical issues.
Requirements:
  • Technical support/service engineering background and detailed knowledge.
  • Problem solving ability, proof in previous Technical Support experience.
  • Technical foundation.
  • Complex Machinery, Whole System Automotive or Heavy Goods Vehicle / Similar experience.
  • Engineering degree or HND/HNC.
  • Capable of working as part of a team collaborating with colleagues in different geographies.

This role is inside IR35, and the umbrella pay rate is £35.50ph FCSA Umbrella, paye £25.50 ph. Depending upon experience and qualifications.