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Technical Support Specialist

3 months ago

Flint, Flintshire, United Kingdom Greenfield IT Recruitment Full time

Position: Service Desk Analyst

Level: 1st – 2nd line support

Compensation: £28,000 - £32,000 plus additional benefits

Greenfield IT Recruitment is seeking a dedicated Service Desk Analyst to enhance our client's IT support team.

The primary responsibility of the Service Desk Analyst will be to address end-user technical inquiries and execute the incident management protocol to maintain seamless service operations, thereby reducing the impact on business activities.

Key Responsibilities:

  • Provide technical support in desktop environments (minimum 2 years of experience).
  • Document processes and share knowledge effectively.
  • Engage with customers to ensure satisfaction and resolve issues.
  • Proficient in Office 365 applications.
  • Experience with Windows 10 operating systems.
  • Familiarity with cloud technologies is a plus.
  • Understanding of VMware systems is advantageous.
  • Basic networking knowledge is desirable.

If you are interested in this opportunity, please reach out for further information.