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Educational IT Specialist

3 months ago

Horsham, West Sussex, United Kingdom Class Technology Solutions Ltd Full time

Join our team as a Technical Support Engineer to provide exceptional IT services in the education sector.

Class Technology Solutions Ltd is a prominent managed service provider dedicated to enhancing IT support in educational institutions. We are seeking a Technical Support Engineer to become a vital part of our dynamic and growing team.

This role presents an exciting opportunity for a Technical Support Engineer to work with a well-respected and continuously evolving IT solutions provider, committed to engineering excellence.

We are looking for a Technical Support Engineer with a foundational understanding of infrastructure support and Microsoft technologies. Comprehensive induction and hands-on training will be provided by our experienced team. In this role, you will collaborate in an educational setting alongside a team of dedicated professionals. Our seasoned staff will offer support either remotely or through site visits, allowing you to advance your career while delivering outstanding service to our clients.

Your key responsibilities will include:

  • Assisting the Network Manager in delivering specialized ICT support to ensure the establishment and maintenance of high-quality learning environments.
  • Connecting and verifying hardware functionality.
  • Setting up user-friendly desktop environments for standalone or networked PCs.
  • Installing necessary software applications as required.
  • Conducting basic setup and verification of networked PCs.
  • Performing essential maintenance tasks for user accounts.
  • Utilizing simple utilities to update information on the intranet.
  • Providing a high level of technical expertise to all assigned customer networks.
  • Managing and resolving issues through our ticketing system.
  • Identifying growth opportunities within the educational environment from a technical and engineering perspective and escalating these to the account manager.
  • Effectively communicating technical information to clients and commercial details to the account manager.
  • Conducting regular checks on client systems.

Requirements:

  • Experience in a helpdesk or support role.
  • Willingness to collaborate with teams to resolve common challenges and participate in rollout projects.
  • Desirable skills in Microsoft Server.
  • Professional communication skills, both verbal and written.
  • Experience in the education sector is advantageous but not mandatory.
  • A clean and valid DBS disclosure is required.
  • A strong desire to learn and enhance your existing skills and knowledge.

Benefits and Opportunities:

We offer:

  • A supportive environment driven by a passionate, people-focused company dedicated to staff development.
  • Exceptional career growth and advancement opportunities, including training in Microsoft and Apple technologies.
  • Experience in high-level IT projects.
  • Potential for progression to senior management roles.
  • A compensation structure that rewards progression and improvement.
  • 25 days of holiday.
  • Sage Benefits.
  • Company pension scheme.
  • Complimentary onsite lunches.
  • Discounted gym membership for onsite facilities.
  • Convenient onsite train station for easy commuting.

If you are interested in this role and would like to learn more, we encourage you to reach out.