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IT Support Specialist
2 months ago
At QA, we're dedicated to delivering exceptional IT services and customer experiences. Our team is passionate about enhancing our service delivery capabilities and solidifying our position as a leading IT service provider for small and medium-sized enterprises, charities, and non-profit organizations.
Job OverviewWe're seeking an eager candidate to join our team as an apprentice. This role offers the opportunity to gain valuable skills, knowledge, and experience as you complete an IT systems and networking - Azure Cloud Support Specialist - Level 3 Apprenticeship.
Responsibilities- Provide first and second-line technical support to end-users, troubleshooting and resolving hardware and software issues
- Contribute to project execution, ensuring successful implementation of IT solutions for our clients
- Install, configure, and maintain operating systems and software applications
- Participate in client meetings, providing technical expertise and building strong client relationships
- Monitor and maintain computer networks
- Analyze system logs and identify potential issues or trends
- Collaborate with other IT teams to resolve complex technical problems
- Assist in the development and implementation of IT policies and procedures
- Good people skills, face-to-face and over the phone
- Good analytical and problem-solving skills
- Up-to-date technical knowledge with a keen interest and experience in IT-related technologies
- Good written English, with a grasp on grammar and spelling
- Good interpersonal and customer care skills
- Ambition to learn, achieve, and level-up
- Ability to work under pressure in a fast-paced environment
- Having a full driving license and your own vehicle is required, as the role involves traveling
- Free onsite parking
- Training and certification
- Access to health and wellbeing services
- Tea, coffee, and biscuits
- Regular socials and meals
- Company pension
90% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks.
