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Front of House Server

2 months ago

St Albans, Hertfordshire, United Kingdom Bill's Team Members Full time

Job Summary

A Front of House Server at Bill's Café and Bar is a dynamic and engaging role that requires a unique blend of hospitality skills and attention to detail. As a key member of our team, you will be responsible for delivering exceptional guest experiences, ensuring seamless table service, and maintaining a clean and welcoming environment.

Key Responsibilities

Menu Knowledge and Restaurant Layout

Develop a comprehensive understanding of our menu, promotions, drinks specifications, and restaurant layout to provide informed and personalized service to our guests.

Take Ownership of the Floor

Assume responsibility for the floor, demonstrating a proactive and dedicated approach to duties, including overseeing tasks, managing responsibilities effectively, and contributing to the overall success of our restaurant operations.

Bar Knowledge and Cross-Training

Develop cross-training skills on the bar to provide assistance when needed and support with maintaining high cleaning standards, creating a flexible working environment.

Welcoming Guests and Providing Feedback

Assist in welcoming guests to the café and bar, setting the tone for their visit, and provide feedback to managers regarding guest comments, positive or negative, to enhance overall service quality.

Adhering to Allergy Procedures and Legislation Guidelines

Adhere to Bill's Allergy procedures and legislation guidelines at all times, ensuring the safety of guests with allergies and dietary requirements.

Staying Informed and Maintaining Cleanliness

Keep informed of all company and restaurant-specific updates by attending meetings or utilizing other communication channels, and maintain cleanliness in all front-of-house areas, including regular checks on guest toilets.

Learning and Demonstrating Correct Procedures

Exhibit a commitment to continuous learning and adherence to correct procedures and operating systems, including staying informed about Bill's specific protocols and incorporating safe working practices into daily responsibilities.

Collaborating with the Restaurant Team

Work closely with the entire restaurant team to maintain a smooth and efficient workflow, ensuring effective communication and cooperation to create a harmonious restaurant atmosphere.

Monitoring Food and Drinks Timings and Specifications

Closely monitor the timing and quality of food and beverages, promptly notifying managers of any potential issues or concerns.

Completing Training Requirements

Take responsibility for completing all mandatory and job-specific training to perform tasks safely and correctly, engaging proactively in continuous learning to enhance job knowledge and contribute to a safe and efficient workplace.

Prioritizing Guest Service

Prioritize guest service at all times, following guest service steps, and maintaining a positive attitude with a friendly smile.

Efficient Opening and Closing Duties

Maintain efficiency by completing all opening and closing duties for the restaurant meticulously, ensuring a smooth start and end to each day's operations, contributing to an exceptional guest experience.

Benefits and Rewards

We offer a range of benefits and rewards, including staff food while on shift, continued development and training in role, extra holiday allowance for length of service, cycle to work scheme, and discounts on gym membership and access to discounts on 100s of retailers, health, entertainment, travel & more.