Apprenticeship - Customer Service Telephone Advisor

4 weeks ago


Beverley, East Yorkshire, United Kingdom East Riding of Yorkshire Council Full time
Customer Relations Officer - SEND

We are seeking a dedicated and organised individual to join our team as a Customer Relations Officer - SEND. This is a 6-month fixed-term, full-time opportunity to make a positive impact on the lives of children and young people.

Key Responsibilities:

  1. Work closely with service managers to respond to enquiries and requests for information in a timely manner.
  2. Report to the Head of SEND.
  3. Maintain the service's SharePoint tracker system, ensuring accurate and up-to-date record-keeping.
  4. Receive training to support you in using this straightforward and effective system.

Requirements:

We are looking for someone who is educated to GCSE level, has excellent IT skills, and experience working in an office environment. We offer the opportunity for blended working, including working from home and some office-based hours.

What We Offer:

We are committed to providing a supportive and inclusive work environment. As a Customer Relations Officer - SEND, you will have the opportunity to develop your skills and knowledge in a dynamic and fast-paced team.

How to Apply:

If you have a positive work ethos and a strong customer focus, we want to hear from you.



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