Current jobs related to Logistics Coordinator - Syston, Leicestershire - Heidelberg Materials AG

As a Logistics Coordinator at Heidelberg Materials AG, you will be responsible for meeting all customers' and business requirements in a cost-effective, professional, and timely manner. You will provide customers with a quality service for all sales enquiries, quotations, orders, deliveries, and associated administration.

You will support the role of the external sales force through securing work, following up on sales leads, and promoting branded products.

Key accountabilities include:

• Answering incoming calls in a professional manner using Heidelberg Materials' standard call answering script and in line with set KPIs.
• Effectively managing all customer calls through actively listening to what the customer is saying to capture all relevant information required to process the customer order or enquiry.
• Negotiating customer time windows to ensure a flat delivery profile.
• Fully complying with the allocator cycle.
• Daily liaison with allocations controllers to identify planning issues and recommend corrective actions.

Order Management:

• Creating, altering, and confirming new customer orders within the Company's SAP Order Management system.
• Negotiating realistic delivery times with customers considering other orders on the day and truck availability.

Delivery Management:

• Complying effectively with the Allocation Process.
• Recording exceptions daily.
• Monitoring off-duty trucks.
• Ensuring off-duty trucks are not being optimized.
• Ensuring working trucks are on the optimiser.
• Monitoring Negative Status's.
• Managing negative breaks.
• Completing status's correctly.
• Confirming messages that they have actioned.
• Responding quickly and appropriately to call request messages.
• Recording poor performers and reporting.
• Redirecting trucks as needed during breakdowns.
• Recording and reporting plant breakdowns/loading delays.
• Periodically reviewing OEV to get a picture of future orders.
• Reading all allocators' instruction messages.
• Correcting delivery instructions as needed.
• Following up on all delegated responsibilities.
• Informing customers of late deliveries and renegotiating delivery window.
• Sorting GUI by A Time.
• Assigning delivery to truck, in order of time.
• Recording and reporting plant breakdowns/loading delays.
• Managing specific late deliveries and involving scheduler if necessary.

General:

• Liaising with ACM/DSM/AGM/RGM/DOM/RM and other required sales & operational staff.
• Compliance with company policies.
• Prevention and resolution of invoice queries.
• Efficiently handling customer and haulier enquiries and queries to resolution in a timely manner.
• Accurately processing all admin within given deadlines.
• Developing knowledge of all roles within the team and providing cover when requested.
• Linking with the area teams and relevant external departments to ensure a high level of customer service is maintained.
• In conjunction with weighbridge / Batching staff, engaging sufficient haulage to meet customer delivery requirements.
• Where applicable, liaising with Cement production to ensure fleet is scheduled accordingly.
• Monitoring distribution operation regarding customer requirements and vehicle utilization during the day.
• Liaising with weighbridge / plant supervisors, unit, and other regional coordinators to optimize distribution solution (including back-loads between areas).
• Maintaining good working relationships with drivers and service providers.
• Carrying out administrative duties associated with this role and any other duties.
• Receiving, logging, and resolving customer complaints on the Heidelberg Materials NCR and Complaints system.

Essential:

• Good level of commitment to customer service and satisfaction.
• Excellent communication skills.
• Adaptability and flexibility to accommodate changing situations.

Desirable:

• Knowledge of construction industry and products.
• Knowledge of local and national geography.
• Knowledge of Logistics / Planning processes.

Experience:

• Experience - 1 year customer sales/service/operations/transport role.

What's on Offer:

Salary: £26,000-£28,000pa

* Employer of choice: Armed Forces Covenant (Silver) / Disability Confident Committed / 5% Club (Platinum) / Mates in Mind / Clear Assured (Foundation) / The Mineral Products and Qualification Council (MPQC) / STEM Ambassador
* Compensation Package: Bonus incentives / Generous Pension Schemes / Life Assurance
* Work Life Balance: 27 days holiday (excluding bank holidays) / Agile working / Flexible working / Holiday purchase / Sabbatical
* Family Friendly: Enhanced policies such as Maternity / Paternity / Parental Leave / Neonatal / Adoption/IVF/Menopause
* Social Value: paid Volunteering Day every year / Communities (LGBTQ+, Network of Woman, Woman in Science and Engineering (STEM), Armed Forces)
* Wellbeing: Employee Assistance Programme (EAP) / Mental Health First Aiders / Cycle to Work / Employee Benefits portal including Gym discount / Free eye tests / Discounted Private Medical cover