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Technical Operations Manager

2 months ago

Bolton, Bolton, United Kingdom ISS Facility Services Full time

Job Summary:

The Technical Facilities Manager is responsible for the daily operation and management of ISS employees on the client site, ensuring that all operations and processes align with customer wishes and ISS standards.

Key Responsibilities:

  • Take full leadership of all accountabilities towards the customer site, including leadership of people and operations, financial resources to maintain budgetary control and profitability.
  • Drive a strategic customer focus by ensuring that customer information is structured in a proper and easily accessible way in the CRM system and/or other ISS business tools.
  • Drive continuous stakeholder management to ensure that both customer stakeholders and internal stakeholders are aligned on the customer promise with the account development plan as focal point.
  • Ensure engagement by communicating in a tangible and concrete way to everyone what the promise to the customer means for each individual and their role in delivering on that promise.

Requirements:

  • Relevant education in service, hospitality management, business administration, etc.
  • Experience with service and management (FM industry or experience from service industry and supplier management).
  • Experience with administration, budgeting, financial management, reporting, and performance management.
  • Experience with SLA management and KPI reporting.
  • IT capabilities in MS and for administrative and purchasing purposes.

About ISS Facility Services:

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. In ISS, everyone has the opportunity to develop, grow and make a difference.