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Frontline Advisor

2 months ago

Portsmouth, Portsmouth, United Kingdom The YOU Trust LTD Full time
Job Title: Frontline Advisor

We are seeking a skilled and compassionate Frontline Advisor to join our team at The YOU Trust LTD. As a Frontline Advisor, you will play a vital role in providing advice and support to individuals in need, helping them to overcome challenges and achieve their goals.

About the Role

The Frontline Advisor will work closely with clients to understand their needs and provide tailored advice and support. This will involve:

  • Providing expert advice on debt, welfare benefits, housing, and employment
  • Building trusting relationships with clients and understanding their individual circumstances
  • Delivering effective solutions to help clients overcome their challenges
  • Working collaboratively with other teams to ensure seamless support for clients
What We Offer

We offer a competitive package of benefits, including:

  • Competitive rates of pay and paid travel time
  • Enhanced annual leave entitlements and flexible working arrangements
  • Matched pension scheme contributions and death in service benefit
  • Excellent training and development opportunities, including apprenticeships
  • Access to a range of employee benefits, including health and wellbeing support
Requirements

To be successful in this role, you will need:

  • Excellent communication and interpersonal skills
  • Ability to work under pressure and meet deadlines
  • Knowledge of relevant legislation and policies
  • Experience of working with vulnerable individuals or groups

We are committed to equality and diversity in our recruitment and employment practices. We welcome applications from candidates from diverse backgrounds and encourage those with lived experience of the issues we support to apply.