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Vehicle Sales Support Specialist
2 months ago
Are you passionate about customer service and have a love for automobiles? At Vines Group, we are seeking a dedicated individual to serve as the primary contact for all vehicle sales inquiries. This role is perfect for someone who excels in creating a welcoming atmosphere and providing valuable information to customers.
Position Overview:
As a Vehicle Sales Support Specialist, you will engage with potential customers through various channels including phone calls, digital inquiries, live chat, and email. You will be part of a small, supportive team, where your contributions will significantly impact our sales process.
- Managing Inquiries:
You will be the first point of contact for all vehicle sales inquiries, ensuring customers receive accurate information to aid their purchasing decisions. - Appointment Scheduling:
Your role will involve converting inquiries into appointments for our sales team, providing customers with detailed information to instill confidence in their choices. - Sales Team Support:
Assist our sales team by addressing customer vehicle inquiries and ensuring a smooth sales process. - Relationship Building:
Develop and maintain strong relationships with customers to foster loyalty and encourage repeat business. - Record Keeping:
Ensure that all customer and vehicle information is accurately documented and updated.
- Exceptional communication skills with the ability to engage with diverse individuals.
- Strong organizational skills and attention to detail.
- A proactive, customer-centric approach with a genuine desire to assist others.
- Ability to manage multiple tasks effectively and prioritize accordingly.
- Comfortable using various digital tools and systems.
- Experience in working towards goals and targets, demonstrating motivation and focus.
At Vines Group, we are excited to welcome individuals who are eager to make a difference in the luxury automotive sales sector. We value progression and development, and while previous automotive experience is not required, a background in retail or customer service is beneficial.
Benefits of Joining Us:- Collaborative Environment: Work alongside a friendly and passionate team.
- Competitive Compensation: Enjoy attractive pay and benefits with opportunities for growth.
- Comprehensive Training: Receive all necessary training to excel in your role.
- Generous Leave: Benefit from 24 days of holiday plus bank holidays, increasing with service.
- Special Day Off: Celebrate your birthday with a day off.
- Employee Discounts: Access discounts on vehicles and motorcycles.
- Health Benefits: Participate in a medical health cash plan.
- Flexible Leave Options: Buy and sell holiday days as needed.
- Career Development: Engage in job shadowing and career planning opportunities.
- Additional Perks: Enjoy high street discount vouchers, sabbatical leave, and long service awards.
Join us in our mission to inspire each other to delight our customers through our core values of teamwork, warmth, and reliability. At Vines Group, we pride ourselves on our reputation and commitment to both our customers and each other.