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Assistant Manager
1 month ago
We are seeking an experienced Assistant Manager to join our dynamic team at Rockwater Enterprise. As a key member of our management team, you will play a vital role in ensuring the seamless operation of our venue, delivering exceptional customer experiences, and driving sales growth.
Key Responsibilities- Support the Restaurant Manager in running organized and smooth shifts, motivating large teams to deliver high standards of customer service and maintaining high health and hygiene standards.
- Achieve company objectives in sales, service, quality, appearance, and cleanliness of Rockwater through training of employees while maintaining a positive and productive working environment.
- Ensure that all staff are delivering the "Rockwater Experience" at all times to all guests by following the Waves of Service standards from the welcome to the farewell.
- Maintain a complete understanding of all policies, procedures, and standards.
- Ensure that all front-of-house equipment is kept clean and in excellent working condition through personal inspection and reporting of any issues.
- Effectively manage guest complaints and solve in a way that makes the guest leave happy and not feel the need to escalate. Report any issues to Senior Management.
- Ensure stock control is managed by delegating appropriately and following up accordingly.
- Compliance with legal requirements under the Health & Safety Act 1974 and food hygiene.
- Maximizing sales opportunities throughout Rockwater by upselling to guests where appropriate.
- To have an extensive understanding of Rockwater and the various experiences we offer our guests, including our Openwater subscription.
- Have great communication with the kitchen regarding menu availabilities and alterations.
- Ensure new starters are fully trained and integrated into the Rockwater team.
- To lead by example and to motivate your team to deliver the best service through feedback and incentives.
- To take ownership of the relevant location when the Restaurant Manager is not at work.
- Be aware of who are members/regulars/VIPs are and build a rapport with them.
- At least 1 year's experience as an assistant manager or supervisor in a high-volume venue.
- Experienced in managing large teams.
- Competitive salary package and tronc.
- Wagestream - Access your pay early.
- Employee referral scheme.
- Health assured - Employee assistance programme.
- 25% off your food bill up to 4 people.
- Free staff food on shift.
Joining us isn't just about a job; it's about becoming part of a dynamic team that's all about creating unforgettable memories. As an Assistant Manager, you'll play a key role in crafting these cherished moments for our guests. If you're excited about leading teams to deliver outstanding experiences, then step inside and discover the Rockwater way.
