Lettings Officer
1 week ago
Role Overview
We are seeking a skilled Lettings Officer to join our Lettings team at Stonewater. This role is focused on delivering exceptional customer service and ensuring a seamless experience for both outgoing and incoming customers.
Key Responsibilities
- Manage a dedicated case load, responding to a variety of enquiries and providing solutions to customers.
- Coordinate the process from key to key, handling tenancy terminations, scheduling works to empty homes, and managing contractors.
- Advertise homes, handle customer applications, and support tenancy sustainment.
- Work independently and as part of a team, utilizing strong administrative skills and IT proficiency.
Requirements
- Proactive problem-solving skills, with a focus on organisation and self-management.
- Excellent communication skills, both written and verbal.
- Ability to work on own initiative, with a strong understanding of team work.
- Strong IT skills, with proficiency in using databases and third-party interfaces.
About Stonewater
Stonewater is a leading housing provider, dedicated to helping families find their forever home. We are committed to delivering exceptional customer service and creating a positive experience for our customers.
Appointment Process
Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references, and possession of a valid Right to Work document.
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