Retail Sales Associate

2 months ago

Dartford, Kent, United Kingdom Ted Baker Full time
About the Role

The Sales Advisor position at Ted Baker is a key role in delivering exceptional customer experiences and driving sales growth. As a Sales Advisor, you will be responsible for creating a genuine connection with customers, providing personalized service, and promoting the company's mission and strategy.

Main Responsibilities
  • Customer Service
    • Provide a high level of service to customers, ensuring their needs are met and exceeded.
    • Use all available tools and information to stay up-to-date on current products and increase awareness of product features.
  • Team Collaboration
    • Work collaboratively with the team to achieve sales targets and support the success of the location.
    • Actively participate in team meetings and briefings, sharing knowledge and expertise to drive business results.
  • Product Knowledge
    • Develop a deep understanding of Ted Baker's products, including features, benefits, and pricing.
    • Use product knowledge to make informed recommendations to customers and drive sales growth.
  • Commercial Acumen
    • Understand the company's commercial goals and objectives, and contribute to achieving them.
    • Use sales techniques to build loyal customer relationships and drive repeat business.
  • Operations
    • Follow company policies and procedures, ensuring compliance with health and safety regulations.
    • Adhere to loss prevention measures and protect company assets.
Our Values
  • Authentic - We value individuality and encourage our team members to be their authentic selves.
  • Kind - We strive to do the right thing, for each other, our communities, and the planet.
  • Curious - We are always looking for ways to innovate and improve.
  • Courageous - We have the confidence to be brave and take calculated risks.
  • Inclusive - We celebrate diversity and promote a culture of inclusion.
Benefits
  • Healthcare Scheme - We offer a comprehensive healthcare scheme to support our team members' physical and mental well-being.
  • Wellbeing App - We provide access to a wellbeing app to help team members track their fitness goals and maintain a healthy work-life balance.
  • Assistance Program - We offer assistance from the Retail Trust to support team members during challenging times.
  • Corporate Bonus Scheme - We invite team members to participate in our corporate bonus scheme, recognizing their contributions to the company's success.
  • Pension Scheme - We contribute to a pension scheme for team members, supporting their long-term financial well-being.
  • Team Discount Scheme - We offer a 70% employee discount on Ted Baker products, as well as a friends and family discount scheme.

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