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Service Desk Manager
2 months ago
Job Summary
Peaple Talent is seeking a highly skilled Service Desk Manager to lead our technical support team. As a key member of our organization, you will be responsible for ensuring the delivery of exceptional technical assistance to our internal teams and external partners.
Key Responsibilities
- Oversee service desk operations, ensuring adherence to established service management frameworks, quality standards, and security protocols.
- Lead, inspire, and develop team members to meet and exceed performance targets.
- Manage the resolution process for technical issues in coordination with other departments.
- Continuously seek ways to enhance team performance and efficiency.
- Prioritize and manage team workloads effectively.
- Build and maintain key stakeholder relationships to ensure user satisfaction.
Requirements
- Proven experience leading a service desk within various settings.
- Demonstrated success in implementing service management best practices.
- Strong technical expertise in areas such as Microsoft O365, desktop, and application support.
- Experience in regulated environments, particularly those involving financial advisors.
- Preferred qualifications include a degree, with an advanced degree or equivalent experience being advantageous.
- Familiarity with Assyst or similar tools.
- Strong command of Active Directory.
- Excellent communication skills, capable of engaging stakeholders at all levels.
- A highly motivated individual with a strong commitment to exceptional service delivery.
- Strong analytical, problem-solving, and organizational abilities, with a proactive approach to issue resolution.
What We Offer
- Competitive compensation package.
- Performance-related incentive.
- Retirement savings plan with employer matching contribution.
- Critical health coverage.
- Income assurance protection.
- Life insurance benefit.
- Annual leave with options to purchase additional days.
- A variety of flexible benefits.
