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Customer Care Specialist: Sensitive Claims
2 months ago
We are seeking a skilled and empathetic Customer Care Advisor to join our Sensitive Claims team. As a key member of our team, you will be responsible for providing exceptional customer service to our customers who are dealing with sensitive and complex claims.
Key Responsibilities:- Manage a caseload of sensitive claims, ensuring timely and effective resolution.
- Communicate with customers and their loved ones to understand their needs and provide support.
- Work collaboratively with internal stakeholders to ensure seamless claim processing.
- Stay up-to-date with legislative, regulatory, and internal process knowledge to ensure compliance.
- Strong communication and interpersonal skills.
- Ability to work in a fast-paced environment and manage multiple priorities.
- Excellent problem-solving and analytical skills.
- Experience in a customer-facing role, preferably in a claims or customer support environment.
- A competitive salary and benefits package.
- Opportunities for career growth and professional development.
- A supportive and inclusive work environment.
- Flexible working arrangements to suit your needs.
We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
