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European Operations Manager
2 months ago
We are seeking an experienced Operations Supervisor to join our team in Seaham, UK. As a key member of our operations team, you will be responsible for managing and developing the daily operations, ensuring that all areas operate effectively and efficiently.
About the Role:- Oversee the operation through planning, direction, and control of all operational activities on a day-to-day basis;
- Manage and develop team members to enable operational objectives to be met;
- Monitor activity to ensure that business is retained through effective communication and customer service;
- Maintain awareness of the Company products;
- Prepare performance progress reports for senior management on a monthly basis;
- Ensure effective month-end procedures are in place, making sure all trade routes are performing to the standard margin and gross profit accuracy reporting on any shipments falling outside of budget;
- Regularly review credit limits to ensure they are not exceeded;
- Regularly monitor and review our VAT and/or Duty exposure, making sure we are not allowing cargo to be released without cleared funds;
- Review and update requirements and customer rate profiles as required;
- Handle employee absences in line with Company policy;
- Manage the teams holiday requirements, ensure daily operations are covered at all times and that customer service is not affected;
- Ensure that specific customer requirements are met by working with the commercial team to produce any bespoke Standard Operating Procedures and Service Level Agreements;
- Continuously develop strong working relationships with key customers and suppliers;
- Develop constructive working relationships with overseas agents and offices and internal offices and departments resolving any concerns by ensuring corrective action is taken;
- Communicate health and safety and all insurance/legal compliance issues;
- Provide constructive input to the weekly team meetings, working as a team to provide best practice outcomes for the business as a whole;
- Work with the operations team to continually improve processes and business performance;
- Achieve agreed individual objectives;
- Understand and adhere to all Woodland policies and procedures relevant to the role;
- Support changes in the role necessary to take the department and business forward;
- Work to achieve personal objectives set at appraisal and/or those set monthly or quarterly.
- Previous experience as an Operations Supervisor within freight forwarding;
- Well-organised, prioritising and working within key deadlines in a fast-paced environment;
- Ability to work thoroughly, methodically with an excellent attention to detail;
- Collaborative working style with other members of the team as well as key stakeholders across the group;
- Natural ability to build and maintain strong working relationships;
- Team environment as well as being able to work autonomously when required;
- Flexible, adaptable, and open-minded, responding well to the ever-changing priorities and challenges;
- Proactive in looking at ways to improve processes and have the initiative to put them forward and where possible into practice;
- Active in seeking ways to enhance knowledge and improve performance;
- Self-motivated, with huge drive and ambition – thriving off achieving great success and helping to build a great place to work.
- We have a new UK benefits programme based on what our staff asked us for;
- Generous holiday allowance which rises with service;
- Recognition awards and Incentives;
- Length of service incentives;
- Enhanced occupational maternity pay;
- Profit share scheme;
- Salary sacrifice pension scheme;
- Life assurance;
- Health cash plan;
- Mental health and stress hotline;
- Retail discounts and awards;
- Discounted health club membership;
- Real career opportunities;
- Team bonding opportunities and events;
- To be part of a fast-moving exciting company with a great team of people.
We look forward to you joining our world where WE CARE, WE CONNECT, WE DELIVER.
At Woodland Group, success is down to our dedicated and experienced teams right across the globe. We create safe spaces for collective growth – regardless of background. We embrace differences and believe we are made stronger by the unique capabilities and qualities that each person can bring to Woodland. We deliver opportunities across a wide variety of roles all over the world, from entry level to senior management, behind the steering wheel, in IT and tech or eCommerce. Every Woodlander has access to training and development courses and can drive their own success forward, to realise their full potential.
Woodland Group is proud to be an equal opportunity workplace and a member of the Disability Confidence Scheme. We are committed to the values of Equal Employment Opportunity and provide accessible interviews to applicants with physical and/or mental disabilities. If you are interested in applying for employment with Woodland Group and are in need of special assistance, please send an email to [insert email address].
