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Technical Documentation Specialist

2 months ago

West Bromwich, Sandwell, United Kingdom Allegis Group Full time

We are seeking an experienced Technical Lead to join our team at Allegis Group, working on an exciting new opportunity in technical documentation. If you have a strong background in technical publications and a passion for delivering high-quality content, we encourage you to apply.

Key Responsibilities:

  • Manage Customer and Internal Relationships: Develop and maintain strong relationships with customers and internal stakeholders to ensure successful project delivery.
  • Operational and Technical Expertise: Act as the primary point of contact for technical queries and provide expert guidance on documentation best practices.
  • Task Scoping and Definition: Collaborate with the project manager to scope and define work packages, ensuring accurate and timely delivery.
  • Deliverable Quality and Project KPIs: Monitor and ensure that deliverables meet quality standards and project key performance indicators (KPIs) are successfully met.
  • Project Schedule Review: Review project schedules to support successful and accurate delivery to key milestones.
  • Process Development and Deployment: Develop and deploy process improvements, training, and production methods to enhance efficiency and productivity.
  • Capability Development: Work with the project manager to create development strategies to ensure continuity of capability within the organization.
  • Customer Needs and Solutions: Collaborate with the wider organization to understand customer needs and develop solutions for new business opportunities.
  • Technology and Software Solutions: Review and recommend technology and software solutions to support automation and enhance offerings for customers.