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IT Field Service Specialist
2 months ago
We are seeking a highly skilled IT Field Service Engineer to join our team at Biffa Waste Services. As an IT Field Service Engineer, you will be responsible for providing on-site technical support and maintenance to our IT systems, hardware, and software.
Key Responsibilities:- Provide first-line technical support and troubleshooting for IT hardware, software, and networking equipment.
- Install, configure, and maintain IT equipment, including desktops, laptops, servers, printers, and networking devices.
- Engage in IT Asset Management to track and manage IT hardware.
- Proactively monitor and review outstanding tickets to ensure timely resolution and customer satisfaction.
- Utilize and update Knowledge Base articles to maximize resolution speed and customer satisfaction.
- 2 years of experience as a Field Service Engineer.
- Experience supporting Office365 applications and IT hardware break fix.
- Experience with IT Service Management toolsets.
- Experience with networking equipment and patching.
Biffa Waste Services is a leading waste management company that is committed to providing a safe and healthy work environment for our employees. We offer a competitive salary and benefits package, as well as opportunities for career growth and development.
We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and experienced IT Field Service Engineer looking for a new challenge, please submit your application.
