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Mental Health Support Specialist

2 months ago

Birmingham, Birmingham, United Kingdom IRIS -Networx Services Full time
About the Role

We are seeking a skilled Mental Health Support Specialist to join our team at IRIS-Networx Services. As a Helpline Service Coordinator, you will play a vital role in providing support to individuals experiencing mental health difficulties through our helpline service.

Key Responsibilities
  • Provide emotional support and guidance to callers, emails, and webchat users
  • Offer referrals and signposting information about services and external partner agencies
  • Work closely with statutory and local organisations to ensure effective links and stay up-to-date with local provision
  • Support the running of the service in line with contractual requirements, organisational policies, and legal requirements
Requirements
  • At least 6 months' experience in the mental health field
  • Experience of supporting individuals to be in control of their lives
  • Ability to work with strong values and within a recovery approach
What We Offer
  • An attractive defined contribution pension scheme
  • Paycare, offering employees affordable cover for healthcare treatments
  • An Employee Assistance Programme, including free counselling and a comprehensive training programme
About Us

IRIS-Networx Services is a leading provider of mental health services in the region. We are committed to delivering high-quality support to individuals and communities. Our team is passionate about making a positive impact, and we welcome applications from individuals who share our values.