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Client Services Team Supervisor

3 months ago

Cardiff, Cardiff, United Kingdom Legal & General Resources Limited Full time
Company Overview

Legal & General is dedicated to meeting the savings, protection, and retirement requirements of approximately 14 million individuals through our extensive range of retail and workplace services.

Our Retail division empowers individuals to enjoy a vibrant retirement, both directly and through their employers, offering products such as Lifetime Mortgages, Retirement Interest Only Mortgages, and financial guidance on our lending options.

As the leading individual life insurer in the UK, we also provide Group Protection solutions for employers, assisting individuals in planning for unforeseen circumstances. We facilitate home purchases through our Mortgage Club, the largest in the UK, alongside our award-winning Surveying Services team. Our fintech division identifies and supports socially beneficial start-ups and scale-ups within the workplace, home, insurance, and wealth sectors.

Joining our team means contributing to the creation of brighter financial futures for all our clients.

Position Overview

We are seeking a Team Manager to join our Customer Application Support team.

Are you proactive and enjoy problem-solving to achieve optimal solutions? If you are looking for your next career advancement, our team offers an excellent opportunity for you to step into the role of Team Manager.

We provide a competitive base salary, commensurate with experience. After a brief training period in our office, you will work in a hybrid model, splitting your time between home and our office. This full-time role operates Monday to Friday, with the latest finish at 17:00, allowing you weekends to unwind.

Key Responsibilities:
  • Engage in transparent and constructive discussions with team members regarding performance and behaviors through regular coaching and reviews.
  • Foster a culture of feedback and support positive actions to cultivate strong working relationships.
  • Adapt swiftly to meet business requirements and objectives, providing support and coaching as needed.
  • Utilize initiative to develop sessions that align with business needs and facilitate the implementation of new systems through coaching.
  • Initiate strategies to enhance overall customer satisfaction.
  • Employ a variety of coaching methods tailored to individual needs and circumstances to help team members achieve their objectives and career aspirations.
  • Regularly monitor departmental performance, providing constructive and actionable feedback to enhance performance in line with established standards.
  • Comprehend the business area strategy and understand how your contributions support this.
  • Encourage and lead an environment where team members can propose ideas for continuous improvement and guide these initiatives through to implementation.

Qualifications:
  • Enthusiastic and self-driven individual who demonstrates initiative.
  • Committed to delivering expected outcomes with pride.
  • Able to thrive in a collaborative team environment.
  • Strong communication skills.
  • Embraces and leads change effectively.
  • Capable of planning and organizing time and workflow efficiently.
  • Proficient in applying various coaching techniques to drive effective change and results.
  • Able to adapt coaching methods to seek improvements and demonstrate effective coaching to enhance team performance and behaviors.

Benefits:
  • Participation in our annual performance-related bonus plan and valuable share schemes.
  • Generous pension contributions.
  • Life assurance coverage.
  • Private medical insurance for permanent employees.
  • A minimum of 25 days holiday, plus public holidays, with the option to buy and sell additional holiday.
  • Competitive family leave policies.
  • Access to our electric car scheme, allowing employees to hire a new electric vehicle through a tax-efficient salary sacrifice.
  • Numerous discounts on our products and at various high street and online retailers.
  • Modern office spaces designed to promote collaboration and prioritize employee wellbeing.

Company Culture

Legal & General is recognized as a leading financial services group and a major global investor, with a commitment to building a better society through responsible investments. We strive to create an inclusive environment that values diverse backgrounds, perspectives, and experiences, supported by leaders who prioritize your future and wellbeing. We are open to discussing flexible working arrangements and reasonable accommodations for candidates with specific needs.