Community Engagement Specialist

2 months ago

Exeter, Devon, United Kingdom Black Tree Gaming Limited Full time
About the Role

We are seeking an experienced Community Manager to join our team at Black Tree Gaming Limited, the owner of Nexus Mods, one of the largest gaming websites online. As a Community Manager, you will be responsible for interacting with and looking after the Nexus Mods community, understanding their needs and wants, and representing the company in various spheres.

Key Responsibilities
  • Embody the spirit and ethos of Nexus Mods, acting as a point of contact for users across our forums, Discord, and support platforms.
  • Help expand the reach of Nexus Mods by communicating with mod authors from games we do not currently support, helping them bring their mods to Nexus Mods.
  • Provide the 'community perspective' when working together with the Design, Web, or Vortex teams on projects, to help steer the development of our platform.
  • Oversee incoming content moderation reports and inboxes, responding to and dealing with high-profile issues with moderation on the site.
  • Manage aspects of our site-wide policy and communications, acting as a main point of contact for our volunteer moderators.
Requirements
  • Strong communication skills, both verbal and written, in English.
  • The ability to remain calm and impartial, maintaining a professional demeanor even in challenging situations.
  • Extensive moderation experience, with a deep understanding of current social and geopolitical issues.
  • Detail-oriented and strong communication skills, with the ability to work alone and take ownership over decision-making.
  • Solid conflict resolution skills, with experience dealing with conflicting perspectives.
Benefits
  • A competitive salary, between £25,000 - £50,000 depending on experience level.
  • A 4-day work week, with 32 hours worked each week, and 3 days off.
  • 25 days holiday per year, plus additional holiday days after 1, 3, and 5 years of service.
  • An allowance of 25 Euros per month to spend on video games, unrelated to work.
  • Employee Assistance Programme and private BUPA healthcare for you and your family.
  • High-spec hardware for work and personal use.
About Us

Black Tree Gaming Limited is a computer game-loving collaborative team solving large-scale challenges with the latest technology. We are a privately owned company, profitable for over 15 years, with a mission to make modding games as easy as possible. We have supported our community by paying out $7,000,000 to creators since 2018 and donating around $200,000 to charity.

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