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Experienced Healthcare Administration Officer

2 months ago

Preston, Lancashire, United Kingdom Lancashire Teaching Hospitals Full time

Job Overview

An exciting opportunity has emerged for a Healthcare Assistant to join a dynamic and supportive team. We are seeking a motivated, dependable, and adaptable individual with exceptional communication and organizational skills to contribute effectively to our unit.

In this role, you will be responsible for welcoming patients, families, and visitors. Proficiency in IT is essential, and familiarity with healthcare management systems would be advantageous; however, comprehensive training will be provided. The ideal candidate will strengthen our team by upholding the highest standards of record management in compliance with data protection regulations, possessing strong verbal and written communication skills to engage effectively with individuals at all levels within the organization.

This position is part-time, and flexibility is crucial to accommodate varying weekly schedules.

For further insights into the daily responsibilities of our Healthcare Assistants, please refer to the additional resources available.

Main Responsibilities

To deliver a professional and courteous reception service for all staff and visitors utilizing the facilities offered by the unit, consistently acting in a respectful and professional manner. Respond to inquiries for information promptly and efficiently through various communication channels, ensuring adherence to organizational customer service standards. Ensure that all information provided is accurate and meets the required standards for information delivery.

Given the diverse range of activities undertaken by the organization, responsibilities will be shared with other team members. Collaboration and teamwork are essential, as is a flexible approach to both duties and working hours.

Working with Us

Our organization is proud to have a dedicated workforce of 10,000 individuals committed to delivering high-quality services to our patients. Regardless of your role, you play a vital part in caring for 370,000 individuals in our local community and providing specialized care to 1.5 million people across the region.

Joining our team offers you the opportunity to gain knowledge and experience that instills a sense of pride, knowing that your contributions significantly impact the support provided to our patients and staff, enabling us to continue thriving and delivering exceptional healthcare across our local areas.

You will have access to a variety of development opportunities, learn new skills, meet remarkable individuals, and engage in experiences that enhance your career path. You will gain insights into hospital operations, interact with professionals from various roles, and build valuable skills.

Your contributions will make a difference, challenge you to think innovatively, and encourage you to help drive improvements. Every aspect of our work centers around patient care and enhancing their experience, making your role crucial and something to take pride in.

Detailed Job Description and Responsibilities

For comprehensive information regarding this role, please refer to the detailed job description attached to this vacancy.

Person Specification

Qualifications & Education

Essential Criteria

Strong administrative skills GCSE English & Maths or equivalent qualifications

Desirable Criteria

Typing Qualification to RSA level 3

Knowledge & Experience

Essential Criteria

Current administrative or clerical experience in a public-facing role within a healthcare environment Proficient use of Microsoft Office and Outlook Understanding of confidentiality principles Familiarity with healthcare management systems