Industrial Equipment Technician

1 week ago


Reading, Reading, United Kingdom Source4 Personnel Solutions Full time
Job Description

Job Summary: We are seeking a highly skilled and motivated Field Service Engineer to join our team at Source4 Personnel Solutions. As a Field Service Engineer, you will be responsible for providing exceptional customer service and technical support to our clients in the industrial equipment sector.

Key Responsibilities:

  • Ensure excellent area management and coverage of calls in various locations
  • Diagnose and repair faults efficiently, aiming for a minimum 75% first-time fix rate
  • Respond to urgent out-of-area requests as required
  • Address user errors and misfeeding issues effectively
  • Clear all quarterly Preventative Maintenance tasks in your area
  • Assist with clearing tasks in areas to achieve company targets
  • Achieve and maintain company breakdown SLA targets
  • Exhibit good commercial awareness and recognize sales opportunities for our clients' products and services
  • Maintain accurate records and complete required documentation
  • Implement operator training for customers with varying skill levels
  • Motivate and encourage customers to use equipment correctly
  • Integrate fully with the engineering team, maintaining a positive and motivated outlook
  • Present a positive image of yourself and our company through your attitude, approach, and appearance
  • Be flexible and responsive to change and future requirements
  • Assist the Field Service Director and Customer Support Manager as needed

Requirements:

  • Strong electrical/mechanical knowledge with a good understanding of electronics
  • HND or BTEC in mechanical or electrical engineering
  • Effective territory management skills
  • Good Customer Interaction experience as this is a face-to-face role visiting business customer sites

What We Offer:

  • Competitive salary of circa GBP34,000 per annum
  • Monthly and annual bonuses
  • Company-provided car (fuel expenses to be claimed back)
  • Opportunities for professional development and career growth
  • Vibrant and inclusive work environment
  • Regular team-building events


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