Industrial Equipment Technician
1 week ago
Job Summary: We are seeking a highly skilled and motivated Field Service Engineer to join our team at Source4 Personnel Solutions. As a Field Service Engineer, you will be responsible for providing exceptional customer service and technical support to our clients in the industrial equipment sector.
Key Responsibilities:
- Ensure excellent area management and coverage of calls in various locations
- Diagnose and repair faults efficiently, aiming for a minimum 75% first-time fix rate
- Respond to urgent out-of-area requests as required
- Address user errors and misfeeding issues effectively
- Clear all quarterly Preventative Maintenance tasks in your area
- Assist with clearing tasks in areas to achieve company targets
- Achieve and maintain company breakdown SLA targets
- Exhibit good commercial awareness and recognize sales opportunities for our clients' products and services
- Maintain accurate records and complete required documentation
- Implement operator training for customers with varying skill levels
- Motivate and encourage customers to use equipment correctly
- Integrate fully with the engineering team, maintaining a positive and motivated outlook
- Present a positive image of yourself and our company through your attitude, approach, and appearance
- Be flexible and responsive to change and future requirements
- Assist the Field Service Director and Customer Support Manager as needed
Requirements:
- Strong electrical/mechanical knowledge with a good understanding of electronics
- HND or BTEC in mechanical or electrical engineering
- Effective territory management skills
- Good Customer Interaction experience as this is a face-to-face role visiting business customer sites
What We Offer:
- Competitive salary of circa GBP34,000 per annum
- Monthly and annual bonuses
- Company-provided car (fuel expenses to be claimed back)
- Opportunities for professional development and career growth
- Vibrant and inclusive work environment
- Regular team-building events
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