Technology Solutions Professional

1 week ago

Lancing, West Sussex, United Kingdom Step Ahead Full time
About the Role

We are seeking a highly skilled Technology Solutions Professional to join our team at Step Ahead. As a key member of our organization, you will play a pivotal role in driving business success through innovative technology solutions.

Key Responsibilities
  • Business Systems Analysis & Support
    • Administer and support business systems such as ERP (Epicor) and Field Service Management (Solarvista LIVE).
    • Engage with end users to understand their processes and requirements, translating them into effective system improvements.
    • Design, implement, and enhance business systems to improve operational efficiency and customer interaction.
  • Custom Development & Integration
    • Develop and maintain custom software solutions using languages such as C#, Python, and JavaScript.
    • Create and manage Azure Logic Apps and other integrations to automate processes across systems.
    • Support the development and maintenance of the company's website, preferably utilizing Umbraco/ASP.NET.
  • Project Management & Collaboration
    • Lead or support IT and business system projects, ensuring they meet business requirements and are delivered on time.
    • Communicate new technology opportunities and help generate enthusiasm for new processes.
    • Produce and maintain high-quality documentation for IT systems and business processes.
  • IT Infrastructure Management
    • Manage IT infrastructure, including servers, networking, cloud services (Azure/Office 365), and data security protocols.
    • Ensure regular backups and disaster recovery plans are in place, using tools like Veeam.
    • Provide first-line support to around 100 users, troubleshooting both hardware and software issues.
Requirements
  • Experience with ERP systems: Familiarity with Inventory Management, Order Management, Accounting, and Manufacturing processes.
  • Software development: Proficient in C#, Python, JavaScript, PowerShell, and experience with RESTful APIs.
  • Project management: Proven track record of managing IT projects from start to finish, delivering on time and within scope.
  • Web development skills: Experience with web development, ideally using Umbraco/ASP.NET.
  • IT Infrastructure knowledge: Strong understanding of servers, cloud services, networking, and data security.
  • Communication skills: Ability to clearly explain technical concepts and build positive relationships with stakeholders.
  • Problem-solving mindset: Self-motivated and proactive, with a passion for identifying opportunities for system improvements.

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