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2 months ago
Job Summary:
As a key member of the ISS Facility Services UK team, you will play a vital role in delivering exceptional workplace experiences for our clients. As a Facilities Operations Manager, you will be responsible for curating a workplace environment that enhances well-being, boosts productivity, and strengthens company culture.
Key Responsibilities:
- Serve as the main client contact and representative, with thorough knowledge of the building and its operations.
- Handle customer issues and requests across all service lines, ensuring timely and effective resolution.
- Develop deep, trusting relationships with colleagues, gathering information to provide personalized service and anticipate future needs.
- Coordinate and inspire the client community, making it the workplace of choice.
- Establish strong relationships with customers, becoming the go-to person and trusted partner for the client value proposition.
- Promote collaboration across operational and support teams, suppliers, and customer groups, while prioritizing the client's interests.
- Lead and create the best customer and workplace experience.
- Maintain full awareness of client site emergency contacts and procedures.
Professional and Personal Competencies/Qualifications:
- IOSH certification or willingness to obtain.
- Experience working in a high-profile environment.
- Excellent communication skills both verbal and written.
- Ability to work within a highly confidential environment.
- High level of Microsoft Office application knowledge and experience.
About ISS Facility Services UK:
ISS Facility Services UK is a world-leading workplace and facility management company, connecting people and places to make the world work better. We understand every aspect of the user experience and provide intelligent solutions, high standards, and people who care to help our clients achieve their purpose.
We offer a challenging and exciting career in an organization with people at its heart. In ISS, everyone has the opportunity to develop, grow, and make a difference. We are committed to doing business the right way, taking our corporate responsibility very seriously.