Housing Operations Director

15 hours ago


Tavistock, Devon, United Kingdom Home Group Full time
Job Description - Senior Housing Operations Manager

About the Role

We are seeking a highly skilled and experienced Senior Housing Operations Manager to join our team at Home Group. As a key member of our operations team, you will be responsible for leading the delivery of high-quality housing services to our customers.

Key Responsibilities

  • Champion a customer-centric culture, ensuring services are delivered to the highest standards and regulations.
  • Lead the charge on financial performance, managing profit and loss accounts, and making commercially astute decisions that drive success.
  • Collaborate with internal teams and external stakeholders to keep our homes and communities safe, welcoming, and well-maintained.
  • Mentor and coach your team, fostering a high support/high challenge environment where everyone can thrive.
  • Tackle challenges head-on, including handling complaints with care and using insights to continually improve our approach.
  • Engage in horizon scanning, sharing insights with your team to ensure everyone is aligned with our strategic goals and commercial focus.

What You'll Bring

  • Extensive experience leading high-performing housing or supported teams within a regulatory environment.
  • A commercially sharp mindset with a proven track record in managing profit and loss accounts and driving performance.
  • Deep knowledge of housing legislation and a commitment to customer service excellence.
  • A collaborative spirit, with experience in working across teams and specialisms to deliver commercially astute and customer-focused outcomes.

What We Offer

  • Flexible working hours (or we're open to agreeing a work pattern with you).
  • This is a community role, and you'll spend your time in our communities with your colleagues and customers, working from our offices and from your home too.
  • You'll need an Enhanced DBS check done and we pay for that.
  • A comprehensive benefits package, including 34 days leave (including bank holidays and a 'me day' to use for whatever you fancy), increasing to 39, the option to buy 5 more, and time off for volunteering too.
  • A health cash plan saving you from £1140 per annum. We'll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more.
  • Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car?
  • Generous pension scheme with life insurance of 3x salary.


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