Senior Technical Services Engineer

2 months ago

Staffordshire, United Kingdom Experis IT Full time
Job Description

Job Title: Senior Technical Services Engineer

Job Type: Full-time

Location: Remote (with occasional on-site visits)

Job Summary:

We are seeking a highly skilled Senior Technical Services Engineer to join our team at Experis IT. As a key member of our technical support team, you will be responsible for delivering high-level technical support and resolving complex technical issues.

Key Responsibilities:

  • Provide 3rd line technical support for Windows/Wintel Server Genealogy, M365, O365, SQL, IAM, MS Defender, SCCM, and/or Endpoint, VMWare, Cloud Azure & Azure AD, Active Directory Manager, Storage & Hosting, Automated Access.
  • Investigate and resolve P1 and P2 incidents, MS Desktop Applications, Windows Servers, Virtualisation and Storage Components, Availability Groups, Failover Clustering, Fault Finding, Diagnostics, and Documentation of Complex Issues.
  • Liaise with 3rd party suppliers and experience of supporting Servers, Virtualised and Storage activities through a Development, Design, Test, and Implementation through a 360 Degree life cycle.
  • Key Technical Skills:
    • Windows/Wintel Server Genealogy
    • M365/O365
    • Cloud Azure & Azure Active Directory
    • Active Directory Manager
    • SCCM and/or Endpoint
    • Identity Access/ENTA
    • MS Defender
    • VMWare Products Configuration and Administration
    • Storage and Hosting
    • Experience of resolving P1 & P2 scenarios effectively
    • BAU tasks as required
    • ITIL

Requirements:

  • Experience as an Technical Services Analyst or Hosting & Storage Engineer
  • ITIL Foundation Certificate
  • Microsoft Certified Systems Administrator (MCSA)
  • Microsoft Certified Systems Engineer (MCSE)
  • VMWare Certified Professional (VCP)
  • Experience with Microsoft Azure (desirable)
  • Experience with Microsoft 365 (essential)
  • Experience with Microsoft Entra (essential)
  • Experience with Active Directory Policy (Group Policy) Administration (essential)
  • Experience with E-Mail Filtering Systems (desirable)
  • Experience with Enterprise Anti-Virus solutions (desirable)
  • Experience with SCOM & Enterprise Monitoring (desirable)
  • Strong experience of creating and managing virtual and physical Servers for UNIX and Windows variant O/S
  • Knowledge of enterprise data storage devices (SANs)

What We Offer:

We offer a competitive salary, hybrid and flexible working arrangements, and opportunities for professional growth and development.

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