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Residential Services Manager

2 months ago


Swindon, Swindon, United Kingdom McCarthy and Stone Full time

Are you passionate about providing exceptional service?

Do you thrive in a dynamic environment where problem-solving is key?

Do you have a knack for organizing engaging community events?

McCarthy Stone, a premier provider of retirement living solutions in the UK, is seeking a Residential Services Manager to oversee operations at one of our esteemed developments.

This community features modern apartments designed for individuals aged 60 and above, situated in a location that offers convenient access to essential amenities.

Work Schedule: 30 hours per week, Monday to Friday, with flexibility to accommodate school hours.

Compensation: Competitive salary with additional benefits including a group personal pension, life insurance, Employee Assistance Program, and flexible working arrangements in a picturesque setting, along with generous annual leave.

Key Responsibilities:

  • Welcome new residents and assist them in acclimating to their new homes.
  • Deliver a professional front-of-house experience, greeting all visitors warmly.
  • Act as the primary contact for residents, providing assistance, support, and guidance as needed.
  • Collaborate with partners and suppliers to ensure seamless estate management.
  • Represent McCarthy Stone to families and friends of residents.
  • Address resident concerns with sensitivity, maintaining confidentiality and respect for privacy.
  • Oversee the management of the development's gardens and grounds, ensuring a safe and well-maintained environment.
  • Encourage social engagement and help residents fully enjoy their retirement lifestyle.
  • Ensure compliance with all health and safety regulations.

Ideal Candidate Profile:

  • Outstanding communication skills with a proactive approach.
  • Significant experience in a customer service-focused role.
  • A professional demeanor with a commitment to high standards.
  • Ability to adapt to a fast-paced and varied work environment.
  • Resilience and effective problem-solving capabilities.
  • Basic knowledge of health and safety practices is advantageous.
  • Proficient in computer applications, including Microsoft Word and Outlook.
  • Previous first aid qualifications are a plus, though training will be provided.

As part of McCarthy Stone, a rapidly growing national organization, you will receive comprehensive training and support to help you achieve your career aspirations, including courses in first aid, workplace safety, and dementia awareness.

Could this opportunity align with your career goals?