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Automotive Service Manager

2 months ago

Enfield Town, Greater London, United Kingdom Meineke Car Care Centers, Inc. Full time
Job Summary

We are seeking a highly skilled and experienced Service Advisor to join our team at Meineke Car Care Centers, Inc. The ideal candidate will possess excellent communication and customer relationship skills, strong service writer capabilities, and previous management experience.

As a Service Advisor, you will be responsible for overseeing a team of automotive service professionals, ensuring a high level of employee morale and customer satisfaction while maintaining profitability. You will also be responsible for ensuring repairs and maintenance tasks are completed in a timely manner, mentoring employees on best practices for improving sales and customer service techniques, and overseeing day-to-day operations of the service department.

Key Responsibilities:

  1. Manage a team of automotive service professionals to ensure a high level of employee morale and customer satisfaction while maintaining profitability.
  2. Ensure repairs and maintenance tasks are completed in a timely manner.
  3. Mentor employees on best practices for improving sales and customer service techniques.
  4. Oversee day-to-day operations of the service department.
  5. Manage the flow of service department paperwork, including manuals, invoices, repair orders, and maintenance records.

Requirements:

  1. High school diploma or GED required; bachelor's degree preferred.
  2. Valid state-issued driver's license and clean driving record are required.
  3. Successful completion of a pre-employment drug and background screening.
  4. At least two years of experience as an automotive service writer or service advisor is required. Experience as an automotive service manager is preferred.
  5. Deep understanding of automotive technology, automotive service technician job duties, and automotive repair services is required.

Why Meineke?

  1. Meineke values personal and professional growth.
  2. Benefit from ongoing training and development programs to enhance your automotive knowledge and stay up-to-date with the latest industry trends and advancements.
  3. Join a team of driven and talented individuals who share your passion for high-quality repair work. Experience a supportive and collaborative work environment that encourages growth and camaraderie.
  4. With locally-owned Meineke shops, experience a sense of community and connection with your customers and fellow team members.