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Volunteer Services Support and Admin Assistant
2 months ago
Voscur is seeking a volunteer to provide support and administrative assistance to our team. As a volunteer, you will play a vital role in helping us deliver our services and make a positive impact in the community.
About the Role:We are looking for a friendly and organized individual to assist with evaluation, catch-up, and review calls to our clients. You will also provide ad hoc administrative support to the team, ensuring the smooth running of our advice service.
Key Responsibilities:- Conducting client evaluation, catch-up, and review telephone calls
- Inputting data into our client management database
- Reporting back any issues or concerns to your key contact
- Ensuring resource information is kept up to date and equipment is checked and charged up
- Sending out welcome packs to new clients
- Assisting the team with other administrative tasks as required
- Friendly, patient, and approachable
- Comfortable talking and listening over the telephone
- A good knowledge of Microsoft applications
- A working knowledge of databases is desirable but training will be given
- Transferrable skills and experience in the areas of communication, IT, advice and guidance, and team working
- Experience of working with a range of different people
- Experience of working within a friendly team
- Induction and relevant training
- Understanding of sight loss
- Expenses
- Supervision and support from the Volunteer Coordinator, as well as your key named contact in the office
- Additional training as appropriate
Please contact us to express your interest in this volunteer opportunity. We look forward to hearing from you.