Customer Service Technician

4 days ago


West Midlands, United Kingdom Miller Homes Full time
About the Role

At Miller Homes, we're committed to building better places for people to belong, better homes for customers, and better places for communities to thrive and nature to prosper. We're creating a better working environment for our people, too.

We're seeking a Customer Services Technician to join our Customer Services team in the West Midlands region, located in the South Gloucestershire/Bristol area.

Main Responsibilities
  • Carrying out defect repairs in occupied properties
  • Liaising with nominated contractors and suppliers for remedial works in occupied homes
  • Collaborating with Line Managers to find effective solutions for complex remedial activities
  • Building positive working relationships with colleagues, particularly site teams
  • Liaising with the Customer Service Hub on completed or ongoing remedial activity
  • Delivering tasks effectively and within charter timescales
  • Representing the company professionally, courteously, and with dignity when interacting with customers, internal colleagues, external colleagues, and subcontractors

You'll also need a solid understanding of NHBC Technical Standards & Guidelines and the ability to use your initiative to problem-solve.



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