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Customer Support Agent
2 months ago
We are seeking a skilled Customer Service Agent to join our team at Ecotricity, a leading provider of green energy solutions. As a key member of our customer service team, you will be responsible for delivering exceptional service to our customers, providing timely and effective resolutions to their queries and concerns.
Key Responsibilities- Customer Service: Provide high-quality customer service to our customers, responding to their queries and concerns in a timely and effective manner.
- Issue Resolution: Take ownership of customer issues and resolve them in a fair and timely manner, ensuring customer satisfaction and loyalty.
- Communication: Communicate effectively with customers, colleagues, and other stakeholders to ensure seamless service delivery.
- Problem-Solving: Identify and resolve customer complaints and issues, using problem-solving skills and knowledge of our products and services.
- Teamwork: Collaborate with colleagues to achieve team goals and objectives, sharing knowledge and expertise to deliver exceptional customer service.
- Customer Service Experience: Proven experience in customer service, with a strong track record of delivering exceptional service and resolving customer complaints.
- Communication Skills: Excellent communication and interpersonal skills, with the ability to communicate effectively with customers, colleagues, and other stakeholders.
- Problem-Solving Skills: Strong problem-solving skills, with the ability to identify and resolve customer complaints and issues.
- Teamwork: Ability to work collaboratively as part of a team, sharing knowledge and expertise to deliver exceptional customer service.
Ecotricity is a leading provider of green energy solutions, committed to making a positive impact on the environment. We are passionate about delivering exceptional customer service and are seeking a skilled Customer Service Agent to join our team.
