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Pensions Associate with Hybrid Working Arrangements
2 months ago
**About Allegis Group**
Allegis Group is a leading provider of specialized staffing solutions to top-tier clients. Our expertise lies in delivering tailored staffing services that meet the unique needs of our clients.
**Our Mission**
We strive to become the premier staffing and services company, renowned for our exceptional service and commitment to excellence.
**Job Summary**
We are seeking a highly skilled Business Support Associate to join our team. As a Business Support Associate, you will be the primary point of contact for our contractors, providing exceptional customer service and support.
**Key Responsibilities**
- Deliver a high level of customer service to internal and external customers
- Act as the sole point of contact for all contractor queries, proactively seeking solutions and escalating when necessary
- Manage data entry, validation, and integrity for all information entered into Allegis Internal systems
- Update and maintain contractor records on Allegis Internal systems and Salesforce
- Support the Time and Expense Associate with the adjustment process, contacting external stakeholders as required
- Develop strong relationships with Sales partners and peers in other departments to support the strategic aims of the business
- Support the Time and Expense Associate and Sales Partners with ad-hoc reporting, as needed
- Understand and apply relevant legislation affecting the business and contractors, managing change in line with legislation
- Understand right to work requirements and restrictions, applying working knowledge to applicable contractors
- Advise consultants and contractors on policies, compliance, and other information affecting the business and/or the individual
- Complete ad-hoc projects and duties as requested by manager
**Requirements**
- Customer-focused, helpful, and willing to support at all times
- Understanding of the principles for providing excellent customer service
- Ability to build professional partnerships by seeking out and strengthening relationships both internally and externally
- Previous working knowledge of Microsoft and Oracle packages
- Previous experience working within an office or administration environment
- Good communication skills, with the ability to build both local and remote working relationships
