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Veterinary Practice Director
2 months ago
We are seeking an experienced and skilled Practice Manager to lead our Ashford Middlesex practice. As a key member of our leadership team, you will be responsible for driving the commercial performance of the practice, ensuring exceptional client care, and promoting the practice externally.
Key Responsibilities- Client Care: Deliver exceptional client care, monitor client feedback, and follow up on actions to improve the practice.
- Commercial Performance: Work closely with the Lead Vet and Regional Operations Director to maximise commercial performance, focusing on key performance indicators, including capacity and skills utilisation and managing costs.
- Regulatory Compliance: Observe the highest standards of regulatory, practice, and operational compliance, conducting audits and sharing best practice within and across practices and the wider Medivet community.
- Team Management: Manage the planning and execution of the practice rotas to ensure optimum service levels, maximising utilisation of clinical skills. Set the team up for success through effective recruitment and induction and ongoing communication and management, delivering colleague engagement and retention.
- Practice Promotion: Promote the practice externally through local community events and other avenues.
- Knowledge and Experience: Knowledge and understanding of practice environments, ideally gained in a Veterinary, GP, or Dental practice setting.
- Exceptional Care: An understanding and appreciation of exceptional care and how this improves the client experience.
- Regulatory Awareness: Understanding of the importance of regulation and of managing/monitoring effective processes for compliance.
- Commercial Acumen: Experience in driving strong commercial performance through effective financial management, marketing activity, and efficient ways of working.
- Leadership Skills: Experience of managing and leading a team, using coaching and influencing skills to get the best out of every colleague.
- Technical Skills: Proficiency with computer systems, experience of using Microsoft Office, and good numeracy and analytical skills.
Medivet is a leading veterinary care provider, with practices across the UK, including a number of 24-hour veterinary centres and referral centres. We are proud to support a large, connected, and growing community of colleagues who provide exceptional care that's always there. We believe every interaction we have matters, and we can make a real difference. This is as true for our colleagues as it is for our patients and clients.
