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Account Planner

2 months ago

Newton Abbot, Devon, United Kingdom Energy Jobline Full time

We are seeking an experienced Account Planner to join our team at Energy Jobline. As an Account Planner, you will play a crucial role in organizing and scheduling jobs, ensuring our Engineers' job satisfaction and efficiency, and managing Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) effectively.

Key Responsibilities
  1. Plan and schedule daily workloads for our field-based Engineers
  2. Coordinate with Engineers to ensure timely completion of tasks
  3. Monitor and report on SLAs and KPIs to ensure operational excellence
  4. Identify and implement process improvements to enhance customer satisfaction
  5. Collaborate with the team to achieve business objectives
Requirements
  1. Proven experience in a planner/coordinator role within the service engineering sector
  2. Strong administrative and time management skills
  3. Ability to work independently and under pressure
  4. Experience working against SLAs and KPIs, with a strong drive to meet and exceed them
  5. Excellent communication and problem-solving skills
What We Offer
  1. Competitive salary: £28,000 - £33,000 based on experience
  2. Christmas bonus
  3. 20 days holiday plus statutory holidays
  4. Pension
  5. Opportunities for career growth and development
  6. A supportive and collaborative work environment

Please note that if your application is suitable, one of our consultants will contact you within 5 working days to discuss further.