Support Department Head

2 weeks ago


Glenrothes, Fife, United Kingdom DPS Group Full time
Support Manager Role

We are seeking a highly skilled and experienced Support Manager to lead our Client Support Department in Glenrothes. As a key member of our team, you will be responsible for overseeing the day-to-day operations of the department, ensuring the delivery of exceptional technical support and maintenance services to our clients.

Key Responsibilities:

  • Lead a team of support engineers and specialists to deliver high-quality technical support services
  • Develop and implement strategies to improve departmental efficiency and effectiveness
  • Collaborate with cross-functional teams to ensure seamless service delivery
  • Monitor and analyze departmental performance metrics to inform business decisions

Requirements:

  • Proven experience in a support management role, with a strong track record of delivering exceptional results
  • Excellent leadership and communication skills, with the ability to motivate and inspire a team
  • Strong analytical and problem-solving skills, with the ability to interpret complex data and make informed decisions
  • Ability to work in a fast-paced environment, with a strong focus on customer satisfaction

About DPS Group:

DPS Group is a leading provider of technical support services, with a reputation for delivering exceptional results to our clients. We are committed to providing a supportive and inclusive work environment, with opportunities for professional growth and development.



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