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Customer Service Representative
2 months ago
We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Advisor. As a key member of our team, you will be responsible for providing exceptional customer service, answering phone calls, and responding to customer inquiries in a timely and professional manner.
Key Responsibilities:
- Provide excellent customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
- Answer phone calls, respond to emails, and communicate with customers via other channels.
- Process customer orders, manage delivery schedules, and ensure timely delivery of goods.
- Deal with walk-in customers, provide information, and resolve any issues that may arise.
- Maintain accurate records, update customer information, and perform other administrative tasks as required.
Requirements:
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers.
- Proven customer service experience, with a strong track record of providing exceptional customer service.
- Ability to work in a fast-paced environment, with multiple priorities and deadlines.
- Basic computer skills, with proficiency in Microsoft Office and other software applications.
- Ability to work independently, with minimal supervision, and as part of a team.
Benefits:
- Pension scheme.
- Guaranteed 42 hours a week.
- Temp to Perm position.
Driver Hire is the UK's largest specialist transport and logistics recruitment company, providing regular, ongoing delivery driving work. We treat you as the true professional you are. In our latest survey, 95% of our candidates rated the level of respect and service they received from their Driver Hire office as Excellent or Good, and 87% scored 8/10 or more when asked if they would recommend working for Driver Hire. This is something we are extremely proud of across our network.
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