Dispatch Team Leader

3 weeks ago


Newmarket, Suffolk, United Kingdom Hays Specialist Recruitment Limited Full time
Dispatch Team Leader

Your new company is an acquisitive and positive organisation with offices based in Newmarket.

Your new role is an exciting opportunity to join Hays Specialist Recruitment Limited as a Dispatch Team Leader. The purpose of the Dispatch Team Leader role is to be responsible for overseeing the daily operations of the dispatch team, ensuring efficient and timely coordination of engineers. This role involves managing dispatch staff, optimising dispatch procedures, and maintaining effective communication with engineers and other stakeholders.

Key Responsibilities:
  • Lead, mentor, and supervise the dispatch team, including scheduling shifts, assigning tasks, and monitoring performance.
  • Oversee the dispatching of Engineers, ensuring that all operations are conducted efficiently and in accordance with company policies.
  • Facilitate clear and effective communication between dispatchers, engineers and other departments.
  • Track and analyse key performance indicators (KPIs) related to dispatch activities.
  • Address and resolve operational challenges, including emergencies and delays.
  • Ensure accurate documentation of dispatch information for reporting and compliance purposes.
Requirements:
  • Minimum of 3-5 years of experience in dispatching, logistics, or a similar role.
  • Minimum of 1-2 years in a supervisory or leadership position.
  • Excellent communication and interpersonal skills.
  • Analytical skills to assess performance metrics and implement improvements.
What You'll Get:
  • Monday to Friday-40 hour week.
  • £27,040 + discretionary KPI bonus.
  • Added value benefits.
  • Breakfast club and social events.
  • On-site parking.

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