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Salesforce Senior Consultant

2 months ago

London, Greater London, United Kingdom Pierce Washington Full time
About the Role

We are seeking an experienced Salesforce Senior Consultant to join our team at Pierce Washington. As a key member of our Salesforce Practice, you will be responsible for delivering Salesforce Revenue Cloud solutions to clients in the High Tech and Manufacturing industries.

Key Responsibilities
  • Work closely with a Solution Architect in a client-facing capacity to identify and document business processes, gather, synthesize, and translate business requirements into user stories.
  • Co-lead discovery workshops to gather, define, and document current state and future state business processes and functional requirements.
  • Document requirements in the form of process flow diagrams and user stories.
  • Participate in the creation of prototypes and proof-of-concepts and demonstrate solution functionality to client stakeholders as needed.
  • Complete declarative configurations for Salesforce Revenue Cloud projects, including products and price books, price rules, flows, advanced approvals, discounting, quoting, invoicing, and amendment and renewal processes.
  • Develop implementation estimates and plans for phases of the delivery lifecycle, including configuration, development, testing, training, communications, deployment, and post go-live support.
  • Design user story test scripts and participate in end-user acceptance testing.
  • Demonstrate a strong understanding of Salesforce Revenue Cloud capabilities and clearly communicate its limitations and best practices to clients.
  • Develop and present solution options to clients, evaluating the pros and cons of declarative configuration against code and customization.
  • Perform impact analysis for scope change requests, document changes to requirements, configuration, and data mapping.
  • Participate in training content development and administrator and end-user training delivery.
  • For clients with complex configuration requirements, leverage our strategic partner solution and work with our internal Center of Excellence team.
  • Follow and understand new Salesforce product and technical capabilities resulting from product releases and acquisitions.
Requirements
  • 3+ years of Salesforce industry experience in a consulting capacity working with the Sales Cloud and/or Service Cloud and a proven understanding of the software development lifecycle.
  • Prior experience as a Business Analyst/Consultant or similar role on 2+ CPQ projects that were at least 6 months in duration.
  • Hands-on declarative configuration experience implementing products and price books, price rules, flows, advanced approvals, discounting, quoting, invoicing, and amendment and renewal processes.
  • Ability to serve as a liaison between both business and technical teams to drive effective, timely solutions that fulfill both strategic and operational needs.
  • Skilled at defining and documenting current and future state business processes and requirements for ongoing system improvement initiatives.
  • Working knowledge of custom development concepts such as flows, lightning components, apex, triggers, and web services.
  • Excellent client-facing written and oral communications skills.
  • Experienced in executing gap analysis and requirements traceability matrices.
  • Experienced in project management theories, practices, and methods including Agile.
  • Experienced with Visio, JIRA, Prodly, Copado, or similar tools desirable.
  • Experience in the High Tech or Manufacturing industries highly desired.
  • Active Salesforce certifications or ability to achieve relevant certifications upon hire within first several months.
  • Required Salesforce certifications: Administrator, CPQ Specialist.
  • Preferred Salesforce certifications: Billing Specialist Superbadge, Advanced Billing Specialist Superbadge, Sales Cloud Consultant, Service Cloud Consultant, Experience Cloud Consultant.
  • Understanding of complementary CPQ applications such as DigitalRoute, DocuSign CLM, Conga Contracts, Xactly, Zilliant, PROS, and Avalara Tax.
  • Bachelor's degree in business, computer science, or engineering.
About Pierce Washington

Pierce Washington is a leading provider of quote-to-cash solutions, helping enterprises transform their business processes through the implementation of CPQ, eCommerce, and Billing & Subscription Management solutions. We integrate these solutions with ERP and other enterprise systems to deliver a seamless customer experience. Our commitment to each client's success is the foundation on which Pierce Washington was built, and we value our employees' personal growth and development while maintaining a culture of collaboration and teamwork.