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Financial Services Analyst

2 months ago

Cardiff, Cardiff, United Kingdom Legal & General Full time
Job Description

Job Title: Financial Services Analyst

Job Summary:

We are seeking a highly skilled Financial Services Analyst to join our team at Legal & General. As a Financial Services Analyst, you will be responsible for providing expert support to our Mortgage Club, ensuring accurate and efficient processing of procuration fee payments.

Key Responsibilities:

  • Accurately prepare and process scans of lender procuration fee data against the Mortgage Club database to enable accurate payment of lender cases to the Societies Intermediaries within the required SLA.
  • Ensure that the unverified database is regularly reviewed and investigated, to ensure payment is made to the appropriate Intermediaries in a timely manner via liaison with the Lender and/or Intermediary.
  • Maintain regular housekeeping and data cleansing of the Mortgage Club database in order to minimize the risk to the Society of invalid or fraudulent activity.
  • Investigate all control reports that identify potential problems with commission or agency records highlighting any manual errors or system anomalies.
  • Understand, resolve, and respond to all referred Commission and procuration fee queries within the agreed SLA, projecting a professional customer care approach and excellent service to all Legal & General Intermediaries at all times.
  • Provide full support to our front office Agency Enquires Team when needed, providing cover for the telephone helpline and able to deal with all commission-related queries.
  • Act as a positive role model and mentor to others in the team by consistently completing the role to the best ability, sharing knowledge, coaching, and guiding junior members of the team, imparting experience and understanding in order to achieve reliably high standards.

Requirements:

  • Strong written and verbal communication skills, able to respond and react to customers appropriately, building a rapport and satisfying customers' needs.
  • Effective planning and ability to prioritize, take full ownership of given tasks and responsibilities to ensure targets are consistently achieved.
  • Good risk awareness.
  • Knowledge of Independent Financial Advisor market desirable.
  • Good desktop skills around Microsoft Office, in particular, Word & Excel.

What We Offer:

  • The opportunity to participate in our annual, performance-related bonus plan and valuable share schemes.
  • Generous pension contribution.
  • Life assurance.
  • Private medical insurance (permanent employees only).
  • At least 25 days holiday, plus public holidays, 26 days after 2 years' service. There's also the option to buy and sell holiday.
  • Competitive family leave.
  • Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax-efficient salary sacrifice.
  • Many discounts we offer – both for our own products and at a range of high street stores and online.