Welfare Benefits Specialist

2 weeks ago

Kent, United Kingdom mhs homes Full time
Job Title: Welfare Benefits Advisor

We are seeking a skilled Welfare Benefits Advisor to join our team at mhs homes. As a key member of our team, you will play a vital role in providing expert guidance to our customers, helping them navigate complex benefit systems and maximise their income.

Key Responsibilities:
  • Represent mhs homes with integrity, maintaining positive relationships and continuously seeking service improvements.
  • Deliver high-quality service, assist with benefit claims, and represent clients in appeals.
  • Manage inquiries, support benefit take-up campaigns, and build partnerships with external agencies.
  • Utilize relevant systems and software effectively.
  • Provide tailored support to diverse customers and ensure compliance with the Equality Act and mhs policies.
  • Manage the Customer Support Fund.
What We're Looking For:
  • Experience and qualifications:
    • Willingness to pursue a relevant professional qualification.
    • Strong verbal and written communication skills.
    • Excellent listening, problem-solving, and analytical skills.
    • Proficiency in Microsoft Office.
    • Knowledge of welfare benefits legislation and experience in delivering customer service and managing complex cases.
    • Resilient and professional in challenging situations.
    • Sensitive to cultural diversity with a commitment to inclusive support.
    • Detail-oriented, self-motivated, and able to manage a varied workload independently.
  • We offer:
    • A performance-based annual bonus + pension contributions matched up to 6%.
    • 28 days holiday + bank holidays and the option to buy/sell holiday.
    • Training & Development and opportunities for continuing professional development including regular tool box talks.
    • A great team of colleagues to work with.
    • Regular social and charitable events and a range of wellbeing activities.
    • Enhanced family leave policies.
    • A really competitive package of flexible employee benefits including a cycle to work scheme.
    • A fantastic working office environment overlooking the River Medway that's accessible and inclusive.
    • Free parking and disabled parking.
    • Access to two holiday homes in Norfolk and Dorset.

We're a Disability Confident employer. This means if you tell us you have a disability and meet the minimum requirements for the job, we'll offer you an interview. We can be flexible when assessing people so everyone has the best opportunity to demonstrate they can do the job.

At mhs homes, we value equality, diversity, and inclusion. We are wholeheartedly committed to the principle of equality of opportunity, both as an employer and as a provider of services. We positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

For more details, read the role profile attached. If you have the essential requirements, we look forward to hearing from you.

Instructions for potential applicants: Please note we're using an anonymised recruitment process for this role. This means the shortlisting panel will only see personal details or CVs if you're shortlisted for interview. Therefore, shortlisting will be done based on your application and supporting statement. Please complete all sections fully and refer to the role profile when telling us about your skills and experience.

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