Coffee Shop Store Manager

6 days ago


King's Lynn, United Kingdom Olympus Recruitment Full time
About the Role

Olympus Recruitment is seeking a highly skilled and experienced Store Manager to lead our client's coffee shop in King's Lynn. As a Store Manager, you will be responsible for overseeing the daily operations of the store, ensuring exceptional customer service, and fostering a positive and inclusive environment for both customers and staff.

Key Responsibilities
  • Lead, train, and motivate a team of baristas and front-of-house staff to deliver outstanding customer service and maintain a warm and inviting atmosphere.
  • Ownership of your P&L, which means you will need to drive sales while controlling costs.
  • Monitor and manage all aspects of the coffee shop's operations, including inventory, purchasing, and vendor relationships.
  • Ensure the consistent preparation of high-quality coffee beverages and other menu items while adhering to established recipes and standards.
  • Oversee the cleanliness and organisation of the coffee shop, ensuring it meets health and safety regulations and presents an appealing ambiance for customers.
  • Develop and implement marketing strategies and promotions to attract new customers and retain existing ones.
  • Track sales and financial performance, analyse data, and make informed decisions to achieve revenue targets and cost control.
  • Handle customer inquiries, feedback, and complaints in a professional and timely manner.
  • Collaborate with the management team to set business goals, implement strategies, and contribute to the growth of the company.
  • Stay up to date with industry trends and new coffee products, equipment, and brewing techniques.
  • Conduct staff scheduling, manage payroll, and maintain employee records.
  • Represent the coffee shop in the local community and participate in relevant events to increase brand visibility.
Requirements
  • Proven experience as a Store Manager or in a similar hospitality management role.
  • Proven experience of working to KPI targets within the hospitality sector.
  • Proven experience working with P&L.
  • Excellent leadership and interpersonal skills, with the ability to inspire and coach a diverse team.
  • Strong organisational and problem-solving abilities to ensure smooth daily operations.
  • Customer-focused mindset with a dedication to providing an exceptional guest experience.
  • Understanding of financial principles, budgeting, and cost control.
  • Proficiency in using point-of-sale systems and technology.
  • Food safety and hygiene certifications are desirable.
  • Availability to work flexible hours, including weekends and holidays.
What We Offer

Olympus Recruitment offers a competitive salary of £30,000 per annum and the opportunity to work with a dynamic and growing company in the hospitality sector.


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