Receptionist

4 days ago


StratforduponAvon, Warwickshire, United Kingdom Eden Hotel Collection Full time

About the Role

We are seeking a skilled and friendly Receptionist to join our team at Eden Hotel Collection. As a Receptionist, you will be the first point of contact for our guests and will play a vital role in shaping their experience.

Key Responsibilities

  • Provide exceptional customer service to our guests, responding to their queries and resolving any issues in a timely and professional manner.
  • Manage the front desk, handling check-ins, check-outs, and room allocations.
  • Process payments and handle guest billing.
  • Work closely with other departments to ensure seamless guest experiences.
  • Develop and maintain a thorough knowledge of our hotel's facilities, services, and local area.

What We Offer

As a Receptionist at Eden Hotel Collection, you will enjoy a range of benefits, including:

  • Enhanced annual leave entitlement.
  • Fairly distributed Service Charge/Gratuities paid monthly.
  • Discounts and cashback across 800 high street and food retailers, gyms, days out, restaurants/takeaways, and utilities.
  • Access to our wellbeing centre with Hello Fresh Recipes, fitness videos, and money management tools.
  • Cycle to Work Scheme and Electric Vehicle Lease Scheme.
  • Health plans for dental, optical, alternative healthcare, and 24-hour GP access.
  • Discounted stays, spa treatments, golf, and leisure access across EHC properties.
  • Support via our Wellbeing Strategy based on Money, Mind, Body & Heart.
  • Access to Eden Engage – our employee portal with regular team news.
  • Grow with us via apprenticeships and bespoke leadership programmes – RISE & THRIVE.
  • Enhanced family-friendly policies.

Our Culture

We are proud to be members of the Hoteliers Charter and are committed to providing a great place to work with our teams at the heart of all we do. Our culture focuses on collaboration, and we regularly involve our teams in helping to shape this via regular surveys and forums that ask for your opinion. We are committed to Sustainability & Wellbeing with employee champions in every hotel & HQ.


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