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Hospitality Team Supervisor

2 months ago

Horley, Surrey, United Kingdom SSP Group Full time

Day/Night Team Supervisor at M&S

Compensation: £12.63 per hour, irrespective of age
An additional £1.50 for all hours worked between midnight and 6am, raising your pay to £14.13
We offer full-time (37.5hrs) positions available.

Shift Schedule: Day Shift - 6:30am to 3pm / Afternoon - 2:30pm to 11pm / Night Shift - 10:30pm to 7am
Candidates must be adaptable to work all shift schedules.

Due to specific responsibilities within the Team Supervisor role, applicants must be 18 years of age or older to perform certain tasks or work on specific shifts and will be required to handle and serve alcohol.

If you have a passion for food and travel, you are in the right place. We are the global food travel specialists, offering something delightful for everyone. Whether you are flying, taking a train, or just passing through, we provide the finest food and beverage options.

We collaborate with over 500 brands, from our own creations like Upper Crust, Millie's Cookies, Café Local, and Beer House, to renowned franchises like M&S, Starbucks, Burger King, The Breakfast Club & BrewDog.

Explore a career with M&S, where quality and excellence converge.
Contribute to the success of M&S by upholding the standards of one of the UK's most cherished brands. As part of our team, you will play a crucial role in delivering outstanding customer experiences.

BENEFITS OF WORKING WITH SSP:

At SSP, we offer more than just jobs; we provide dynamic career paths with numerous benefits:

Employee Discounts: Enjoy up to a 50% discount on various SSP brands and franchises across the UK. Friends and Family App: 20% discount across our Catering, Whistlestop, and Urban Express units. T&C apply. Flexible Scheduling: To support diverse lifestyles, we promote work-life balance. Complimentary meal while on duty. Continuous Development: Access award-winning training, apprenticeships, and development programs to enhance your skills and advance your career, including the Duty Manager Development Programme. Health and Wellbeing Support: Retail Trust, flexible working arrangements, and comprehensive family-friendly leave. Culture: We value diversity and inclusion at SSP, with various networks to support you, such as LGBTQ+, Women's Network, Neurodiversity, and Disability. Activities: Barista Competition, Millie's Cookies Ice off Challenge, Superstars Recognition. Financial Support: Pension Plans, Life Assurance, Share Incentives Scheme, Cycle to Work Scheme, competitive pay rates, and more.

AS A TEAM SUPERVISOR, YOU WILL:

Have at least 1 year of experience in a supervisory role within hospitality or retail. Take charge of fostering a clean, inviting atmosphere that exceeds customer expectations, consistently striving to enhance service. Guide and support your colleagues, ensuring a safe working and dining environment while being the go-to person for daily inquiries. Coordinate team efforts. You will oversee the unit's opening and closing, ensuring operational excellence, adhering to guidelines, and completing necessary documentation. Focus on operational efficiency, staying informed about unit performance, championing improvements, and streamlining operations. Recognize and celebrate exceptional service within the team, leading by example, promoting inclusivity and motivation. Build strong relationships, communicate effectively, and make thoughtful decisions, ensuring the team's success and delivering excellence in customer service.

SSP is proud to be an equal opportunity employer, seeking to recruit and retain the most talented individuals from diverse backgrounds, skills, and perspectives.