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Retail Trainee Manager

2 months ago

Esher, Surrey, United Kingdom Majestic Wine Full time
About Majestic Wine

Majestic Wine is a leading specialist wine retailer with a network of over 200 stores across the UK. Founded in 1980, the company has undergone a significant transformation and turnaround programme, resulting in record market share growth and a new product range.

The Role

We are seeking a dynamic and ambitious individual to join our team as a Trainee Manager. This 12-month development programme will provide you with a comprehensive understanding of operational, service, and leadership standards, setting you up for future success as a Store Manager.

Key Responsibilities
  • Drive Store Performance: Maximise sales opportunities and optimise KPI performance by identifying focus areas and building plans to improve them and exceed targets.
  • Deliver Exceptional Customer Service: Provide market-leading customer service to drive business growth through customer loyalty and repeat purchases.
  • Develop Wine Knowledge: Demonstrate and share your passion for wine with customers through in-depth knowledge of our range, managing tasting events, and executing an enticing and commercially savvy tasting counter.
  • Take Ownership: Take accountability and pride in the physical appearance and maintenance of your store, both internally and externally.
  • Operational Tasks: Involvement in all operational tasks to establish a thorough understanding of the day-to-day operations of running a Majestic Wine store.
  • Continuous Improvement: Continuously identify opportunities to make improvements that will optimise the operational running of the store.
  • Compliance and Safety: Ensure you remain fully compliant, safe, and legal by following internal policies, processes, and completing mandatory training.
  • Personal Development: Take ownership of your own development, utilising the support and resources available.
  • Leadership and Teamwork: Be an example of Majestic's Ways of Working and a source of support for more junior team members, feeding back to your Store Manager as appropriate.
Knowledge and Skills Required
  • Experience of working as part of a team in a fast-paced, target-driven retail or hospitality environment.
  • Ability to deliver exceptional customer experience and service to every single customer.
  • Prioritisation and problem-solving skills in high-pressure environments.
  • Self-motivation, ability to thrive when working alone and as part of a team.
  • Can-do attitude with a passion for seeing problems through to solutions.
  • Adaptability and resilience to meet the ever-changing demands of our business.
  • Excellent communication and time management skills.
  • Wine knowledge is beneficial, but passion to learn more is essential to pass level 2 and 3 WSET wine qualifications.
  • Full UK/EU/EEA driving licence for at least 12 months with no more than 6 penalty points.
What We Offer
  • Competitive salary and performance bonus.
  • Up to 20% staff discount.
  • Career development opportunities, including in-house training schemes.
  • Fantastic incentives, including wine tasting events.
  • Contributory company pension plan.
  • Life assurance (worth 3 times your annual salary).
  • Uniform provided.
  • 29 days holiday, including public and bank holidays.
  • Access to Retail Trust, including instant savings, discounted shopping cards, and gift vouchers.
  • Company maternity, paternity, and adoption leave after 26 weeks.
  • Long service rewards.
  • Full training provided for your first 3 months, continued support throughout your career with Majestic Wine.
  • Company sick pay scheme.