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Technical Support Engineer

2 months ago

Northwich, Cheshire, United Kingdom Fruition IT Full time

Job Summary

Fruition IT is seeking a skilled IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing technical support and maintenance of our UK infrastructure.

Key Responsibilities

  • Provide first, second, and third lines of response to support issues communicated to the helpdesk
  • Responsible for the daily administration, IT support, and maintenance of UK infrastructure
  • Liaise with the third-party first line team on complex ticket resolution
  • Perform routine backups, patch management, and hot fixes
  • Active in the provisioning of IT services throughout the organization, both on-premise and cloud offerings

Requirements

  • Proven experience in the first to third line of IT support
  • Technical experience of a Microsoft stack (Windows, Azure, Intune, 365, Teams, SharePoint, Exchange)
  • Experience working with Cisco/Aruba hardware (Switches/Routers/Access Points)
  • Experience within retail, industrial, or commercial industries
  • CompTIA+ or CCNA/Security qualifications

About Fruition IT

Fruition IT is a global industrial company with almost 2000 employees across the UK, US, and Canada. We are a Microsoft, Cisco, and Aruba house, and we offer a unique working environment with a small, tight-knit team.

What We Offer

  • A competitive salary and benefits package
  • Opportunities for career growth and progression
  • A dynamic and supportive work environment